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FAQ
The Ins And Outs of How We Do Business
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How do I buy a care package?Visit our "Packages" page and scroll down to purchase one of our two unique packages. Once your payment is processed through our secure portal, we will send you a confirmation email that you will reply to with the name and phone number of your student, their address, and any personalized note you want to include. We will then begin to create your care package. After your package is ready to be delivered, we will coordinate an exact time and place with your student and send you a confirmation email after delivery.
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How much is a care package?We calculate the price of each of our care packages by factoring in the cost of the goods you want to send with an additional cost of $20 for our service.
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How long will it take for my package to be delivered to my student?After your payment is processed by us, we estimate it will take us 3-5 hours to put your package together and 1 hour to coordinate the delivery with your student directly.
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Why would I buy a care package through Send Love?Send Love helps parents convey comfort and love to their students via care packages of multiple items that can be ordered through a single Miami-based vendor. Unlike ordering items from multiple vendors who run into delivery logistical issues, we offer immediacy and localization, as well as customization.
Billing & Pricing
How we secure payments
Payments Accepted
We can only accept payment via Paypal at this time.
Cancellation Policy
If you've made a mistake or want to cancel your order, please email us within 24 hours of the email.
Satisfaction Guarantee
If we do not uphold our end of the deal, we will give you your money back within 24 hours. We only want to provide the best service and care package with ease.
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